We work with our customers
to provide cost efficient technical support.
Systems technical services are divided into three technical support levels, LEVEL ONE
through LEVEL THREE. Each level provides an increasing degree of specialty or talent with
the technician or engineer that is dispatched.
LEVEL ONE Support
At LEVEL ONE, you are provided with a technician who will posess at minimum, general
capabilities in multiple areas with adequate knowledge to support most common problems.
Since your problem may not require a specialist, both you and Lighthouse Computer Systems
can keep costs low by reserving specialists for only those critial times when a specialist
Examples of LEVEL ONE
support include: personal computer repair, personal computer installation, and desktop
product software support.
LEVEL TWO Support
At LEVEL TWO, you are provided with a technician or engineer who will posess special
talent solving the type of problem that you require a solution to.
Examples of LEVEL TWO
support include: network support and installation, cabling, non-desktop product support
such as third party software products.
At LEVEL THREE, you are provided with an engineer who will solve your problem if it is
possible to solve it. Lighthouse Computer Systems LEVEL THREE support is utilized by
clients as well as other computer support organizations, to solve problems when no one
Examples of LEVEL THREE
support include: combination problems involving the networking of a software product, or a
hardware problem which conflicts with network operation.